In today’s ever changing and increasingly competitive world, service providers must be able to react to market developments and growing demands for new products from ever more savvy customers quickly and cost-effectively.
The speed with which an operator can launch new and innovative services is dependent in part on the billing and customer care system in place. Thus the billing and customer care system is adopting an ever more strategic role and needs to be robust, flexible, future-proof and easy to manage.

LHS’ innovative and award-winning solution BSCS iX meets all of these requirements. It can be implemented quickly and is extremely scalable and adaptable, so that service providers, whether a start-up or in a saturated mature market, can grow rapidly and enjoy a fast time to market to launch new services.

BSCS iX Release 3 is based on a state-of-the-art open convergent architecture so that operators can easily create convenient multi-service packages and efficiently manage diverse partner relationships and new business models, as they approach an all-IP world.

A key feature of the latest BSCS iX release is the new incorporated business intelligence capability. This gives service providers access to critical business data with superior dashboard presentation and reporting possibilities. This means that they can analyze more of their billing data than ever before – affording them a huge amount of additional reporting flexibility and, ultimately, a greater ability to make key business decisions.

The billing and customer care system is a communications service provider’s most powerful marketing platform. Business intelligence means that operators can offer customers extensive tariff choice tailored to their individual needs and situation.
This, combined with a range of marketing tools and efficient customer care, optimizes each point of communication and interaction with customers, thus helping to increase customer loyalty and reduce the risk of churn.

BSCS iX: key capabilities at a glance

• Easy to use web-based customer care (including self-care).
• Personalized product definition and bundling: allowing cross and upselling opportunities.
• Easy to manage tailor-made packages for identified target groups.
• Immediate and batch billing, promotions and finance.
• Real-time rating and balance management.
• IMS based business support.
• Integrated business intelligence.
• Fast-track activation.
• Business partner settlements.
• Multi-company / MVNO / wholesale support.
• Service provisioning.
• Resource administration.